Returns policy for foxandfeathercards.com
We want you to be delighted with your personalised cards and gifts from foxandfeathercards.com Please read our returns policy carefully to understand how we handle returns and exchanges for our custom-made products.
Understanding returns for personalised items
Since each card from foxandfeathercards.com is specially made for you, returns are accepted only if the product is in its original packaging and has not been used or damaged. Unfortunately, we cannot offer a refund or exchange if the item shows signs of use or damage that occurred after you received it.
Timeframe for returns
If you have any issues with your order, please contact us within 5 days of receiving your item. This timeframe allows us to address any concerns promptly and efficiently.
Postage for returned items
When returning an item, the customer is responsible for covering the cost of postage. We recommend using a trackable shipping service for your protection.
Processing your refund
Once we receive your returned item and confirm it meets our return conditions, we will issue a refund for your purchase. We aim to process refunds as quickly as possible.